So I go to login my account yesterday and it tells me I am locked out for "security reasons". So I call them and their response is they can't deal with this on the phone I have to email them.
I email them and they give me some canned response about signing in with my username not my email address.
I reply saying it would nice if they read emails before replying to them.
They reply apologizing (something new) for the previous response. And that they can't unlock my account because I have a $25 charge back on "an account related to me". So I'm like what the hell does that mean, related to me? lol Why not tell me what account it is?
Emailed them back asking about what account they are talking about. Now waiting to hear back again...so tedious.

Merge customer service, it's a mystery to me how they get anything done at all. It is always something new with them.