Carbon Customer service is hands down the WORST customer service ever established. They NEVER read emails you send them. I have had to send 4 to 6 emails before reaming them out bc they kept sending already written responses that didn't even have ANYTHING to do with what I was asking. I would quit poker forever before I gave them $25 I didn't owe. You are just reinforcing the scam they are running. Also, i have been a member here since Nov 2012 and am supposed to be getting a loyalty discount. However every time I ask Zab about it he pins it on the crappy customer service at Carbon not getting back to him yet (3 months later now). Fuk Carbon customer service. I will NEVER deposit another dime there EVER.