Quote Originally Posted by greedybee View Post
hopefully they fix this because it is a huge problem right now, and i think the problem is bigger than they are letting members to believe at 12 pm est they told me it would be up and running within 45 minutes. its 5 pm now still not running properly. TONS OF PEOPLE WERE ALSO INVOLVED IN TOURNAMENTS WHEN ALL THIS HAS BEEN HAPPENING AND THE MONEY AND TOURNAMENTS JUST DISAPPEARED , WILL WE GET OUR MONEY BACK? IM OUT A GOOD DEAL OF MONEY FROM THIS INCIDENT. BCP customer service when i spoke to them is a joke and i could tell that most of the communication was 100% scripted.
My friend was in a GTD game when it went down when he contacted tech this is what was said...
ok so i can not cut and paste cause he dropped the chat to blank screen
[9/15/2013 11:31:10 PM] : my question in Que was " I understand you guys are probably getting bombed with the tourny shut down. So i will not take a lot of your time I was just wondering if you had a time frame on this issue being resolved, and i will just wait untill then.
his answer back
Black Chip poker does not remburse for software issues the games have been shut down and we have restarted our software and everything is up and running again. Good luck on the tables.


Then when he researched the rules he said they do pay provided proof to support and the last 6 split the remaining prize pool.