Quote Originally Posted by pokerponed View Post
My friend was in a GTD game when it went down when he contacted tech this is what was said...
ok so i can not cut and paste cause he dropped the chat to blank screen
[9/15/2013 11:31:10 PM] : my question in Que was " I understand you guys are probably getting bombed with the tourny shut down. So i will not take a lot of your time I was just wondering if you had a time frame on this issue being resolved, and i will just wait untill then.
his answer back
Black Chip poker does not remburse for software issues the games have been shut down and we have restarted our software and everything is up and running again. Good luck on the tables.


Then when he researched the rules he said they do pay provided proof to support and the last 6 split the remaining prize pool.
When i talked to customer service rep. they told me a scripted response of what happens which is not what was reported in your response or your friends in this. I was told that if your not elminated but not in the money you will get your buy in back. If your in the money the prize pool will be paid like 50% of total prize pool (why not 100% IDK) and split based upon how many players remaining and your chip sizes. i just want my buy ins back at least, if not good bye BCP