I would assume it to mean that current members on the restricted list who have not qualified to play them in a while or just once in a while are the ones they are talking bout. Which is a quick in house fix for them. Just ban/bar there own members who have violated the rules. Don't know why they would be bothering you about it. I've thought on this P/W issue for a while now as well. The only way I see it, is to give out 1 dummy p/w to one member or 10% of the opt in population (depending on how harsh you want to be with it. These players would not get in. You do this until you don't have any more freeloaders. If the freeloaders return, you re-implement the dummy p/w's. It's a pain, but, it would deter p/w stealing. Tho, the way zab has it now, it's pretty hard to get the p/w out and reg, unless they are all in same ip (or ip grouping which is an easy fix as well) More banning/barring of accounts would be necessary tho, and I know those are not popular w/ site owners/managers.