once they reply back "send an email"

you just have to explain in the reply, that this is a download task and doesn't require an email,

out of 100 support requests I send to super rewards, they solve 100,

if you uploaded the pic for them, and sent it already,

you should receive the points in less than 24 hours from now, I got them in 1 hour, maybe it was the working hour today for them