We made a bet regarding live chat and I lost. So here it is the proof that carbon live chat DOES work if you do exactly what he tells you to do.
An operator will be with you shortly. You are currently customer 1 in queue. An agent should be available in 0 minutes.

Hello, my name is Patty Gibbs. I'll be assisting you today.

You: okay hello patty

Patty Gibbs: Hello there, can I please have your name and username?

You: Eric and spyvsspy3

Patty Gibbs: Thanks, Eric. Can I help you?

You: yes, I am wondering why you halted on p2p transfers?

Patty Gibbs: Unfortunately, it is not possible to transfer funds from player to player and there are no plans to introduce this feature as it would compromise our security policies. We are sorry if this causes any inconvenience.

You: Understandable. well thanks for your assistance and have a wonderful holidays and happy new year

Patty Gibbs: You as well, Eric!

Patty Gibbs: Bye for now, and happy new Era~

Patty Gibbs: Thank you for chatting with us today. If you've got a moment, please click here; we'd really appreciate your feedback.

You: thank you

As you can see above.