You can't just say it's bad and not back it up.If it's so bad,what can they do to fix it.Maybe they would like to know?I have never had problems with cust. service and the hardware is fine.Are you one of those players that thinks these sites are rigged?I've been hearing THAT for years.It is usually some player that just suffered a Bad Beat.Think about it! Why would a fairly popular poker site take the chance on rigging their site (i don't even know how you would RIG a site)!! Owning a popular poker site is about the closest thing to having a CASH TREE.They sit there and collect THOUSANDS of $$$ per hour on rakes.It's a WIN/WIN for them so NO,these sites are NOT rigged..............