This is my last say on this, and I hope it ends it.
I think everyone just wants resolution - I'm shocked this thread is still active.

No one is perfect, not players, not mods, not even Zab (if I get hit by lightning I know why). I didn't mean to single out one person with this, I just needed to use an example - quite frankly Gunsmoke is pretty nice and engaging 95% of the time, only poker brings out a bad side in him (and we are all guilty of this at times as well) and sometimes we say heated things. So for what it's worth, I apologize for that to him.

Poof, all people want is reassurance that the issue is recognized as a problem that's happened in the past and that you guys are aware of it, and will actively try your best to treat all cases as close as humanly possible. That's it - just acknowledgment.

If all of this leads to a better forum, I'm glad - that was the intent.