Total Free Money Earned

Redeems: $279,962

BTC Rate: $8841.66

Results 1 to 7 of 7
  1. #1
    Seasoned Veteran supaslick88's Avatar
    Join Date
    Jul 2013
    Posts
    64

    What's up with Carbon deactivating my account?

    I've played at Carbon for a couple years and did a cash out a few months ago. Well I go to get on there today and it says that my account has been disabled because I'm in an illegal state or country? I'm in Oklahoma and never had a problem with the other sites. This happen to anyone else?

  2. #2
    LLB King
    Join Date
    Jul 2013
    Posts
    679
    Best thing to happen to you, move to BCP and Bovada.

  3. #3
    PokerOwned Master
    Join Date
    Aug 2013
    Posts
    215
    I can't play on any of the sites that run on the network that carbon does. I can't remember the name, but they don't allow a lot of states. I am in KY, they must have added OK to the list. I agree though, bcp or acr and bovada is a good combo of sites to play on.

  4. #4
    Seasoned Veteran
    Join Date
    Aug 2012
    Posts
    58
    carbon sucks

  5. #5
    PokerOwned Admin Poof's Avatar
    Join Date
    Jul 2011
    Posts
    4,145
    email suport, if you are not in one of the restricted states they should open your account back up. I have seen this happen before.

  6. #6
    Seasoned Veteran supaslick88's Avatar
    Join Date
    Jul 2013
    Posts
    64

    Ok got it worked out. It was because I had to many accounts. All is good and well.

    Quote Originally Posted by supaslick88 View Post
    I've played at Carbon for a couple years and did a cash out a few months ago. Well I go to get on there today and it says that my account has been disabled because I'm in an illegal state or country? I'm in Oklahoma and never had a problem with the other sites. This happen to anyone else?
    All is good and well. Had to many accounts. Their response was prompt.

  7. #7
    PokerOwned Veteran RobUBlind's Avatar
    Join Date
    Aug 2014
    Posts
    90
    Quote Originally Posted by supaslick88 View Post
    All is good and well. Had to many accounts. Their response was prompt.
    Yeah I signed up for rakeback with Carbon as to not playing online in forever. Came back to the site the next day and was unable to login. Spent and hour with customer service in chat, and they said I had multiple accounts. I explained to them that I have not played in many years, so if I had an account their in the past, I apologized and was completely unaware. They kept being very vague about everything that I asked them and would not give a direct answer to any question. Overall it was very bad customer experience for me and I saved the chat in case I need it at a later date.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •