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  1. #1
    Experienced Member
    Join Date
    Jun 2015
    Posts
    11

    Refund not being processed

    I'd opted in for a Pokerstars freeroll yesterday but it got cancelled because there weren't enough people. The points however, were deducted from my account. When I try to request a refund, it says 'You have not opted in for this freeroll', even though it is clearly listed under my points history. Please help.

  2. #2
    PokerOwned Admin Poof's Avatar
    Join Date
    Jul 2011
    Posts
    4,137
    Are you listing it exactly as it is in your points history? (leave out the # sign)

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