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  1. #1
    Experienced Member
    Join Date
    Sep 2013
    Posts
    19

    Merge stealing- Carbon scam exposed

    hamilton: why is it ever time i bet on the casino it goes toward current balance not available for withdraw balance??
    Trevor Garcia: Hello Hamilton thank you for contacting costumer service.
    Trevor Garcia: I hope you?re having an amazing day.
    hamilton: why is it ever time i bet on the casino it goes toward current balance not available for withdraw balance??
    hamilton: every
    Trevor Garcia: Your withdrawal limit may appear different from your V-chip balance as a result of unearned bonuses on your gaming account. Depending on the bonus(es) you received you will need to complete certain rollover requirements before the funds are released for withdrawal.
    Trevor Garcia: If you do proceed to make a withdrawal at this point, some (or all) of the unearned bonus funds will be deducted from your remaining V-chip balance.
    hamilton: i understand but how is it that im risking real cash in casino and not getting real cash back?
    Trevor Garcia: The bonus rollover works as follows:
    Trevor Garcia: Let's say that you are awarded a $10 bonus with a times 20 rollover ($200). You make a bet for $25. $25 is 12.5% of $200, therefore 12.5% of the pending bonus (12.5/100 x 10 = $1.25) will be converted to cash in your account. (This is purely an example and does not necessarily reflect the activity in your account).
    Trevor Garcia: If your account balance reaches zero then it would be considered that the bonus has been lost and will no longer require play through.
    hamilton: why is it taking real cash and not crediting me back real cash
    Trevor Garcia: You have to play more to rollover the bonus.
    hamilton: that makes no sense so you're essentially stealing money from me to put into a bonus account that i have to play more to get back
    Trevor Garcia: The bonus rollover works as follows:
    Trevor Garcia: Let's say that you are awarded a $10 bonus with a times 20 rollover ($200). You make a bet for $25. $25 is 12.5% of $200, therefore 12.5% of the pending bonus (12.5/100 x 10 = $1.25) will be converted to cash in your account. (This is purely an example and does not necessarily reflect the activity in your account).
    Trevor Garcia: If your account balance reaches zero then it would be considered that the bonus has been lost and will no longer require play through.
    hamilton: i have read your previous statment before, what im saying is that it looks like a scam because im putting my money at stake to only get paid back a portion or none and the rest go into this "bonus rollover" fund
    Trevor Garcia: That is the rollovers requirement so please read terms and conditions.
    Trevor Garcia: Sorry for any inconvenience this may cause you.
    hamilton: its a scam. im betting real money risking real money. look at my last casino play i risked 5dollars and 3 of my own moeny and won 3 and got paid zero money i actually lost all my real money. WTF is this bullshit
    hamilton: i dont want any bonus just play me the money im risking
    Trevor Garcia: Ok.
    Trevor Garcia: Is there anything else I can help you with?
    hamilton: YES FIX this i just bet $3 dollars casino and was awarded no real money???
    hamilton: all on this "bonus" account
    hamilton: i have made 5 casino plays won every one and have actually lost money. tell me how this is possible??
    hamilton: hello?
    Trevor Garcia: You already use the bonus amount.
    hamilton: you're not answering my question
    Trevor Garcia: What is your question?
    hamilton: look above
    hamilton: how am i risking real money and winning and not being credited real money? im being credited money i can only use for play. Its a scam to keep me playing
    hamilton: i just want to be awarded the money i risk
    hamilton: i risked real money for 5 casino plays won and my real money balance went to zero but my "bonus" account went up
    hamilton: this is bs
    Trevor Garcia: Everything is in order. You should check your wagering history. All the information you are looking for is right there with details.
    hamilton: LOL so you see i risked real money for 5 plays and won and you didnt credit me back real money only "bonus money" that i cant cash out with onlu use to keepmplaying
    Trevor Garcia: I'm just going to transfer you to one of my colleagues.
    hamilton: what??
    Please wait while I transfer the chat to the appropriate department.
    Hello, my name is Priscilla Carroll. I'll be assisting you today.
    hamilton: look above
    Priscilla Carroll: Hello hamilton
    hamilton: i have no idea why i was transfered to you can you see the above dialogue>
    hamilton: ?
    Priscilla Carroll: Let me read it.
    Priscilla Carroll: One moment please.
    Priscilla Carroll: I checked your account and you were paid correctly. I can offer you $15 bonus, it will be credited after 9am ET.
    hamilton: ok i dont agree with this but due to the time im am tired of fighting over this issue. thankyou
    Priscilla Carroll: You can use the bonus in casino only.
    Priscilla Carroll: You are welcome, anything else I can do for you?
    hamilton: so its more "bonus money" i cant withdraw?
    Priscilla Carroll: Yes, you have to complete the rollover.
    Priscilla Carroll: Any other question?
    Priscilla Carroll: bye

  2. #2
    Experienced Member
    Join Date
    Sep 2013
    Posts
    19
    btw this is like my 5th time fighting with them over wrong money. Ive even asked specifically to never be included in any bonuses but i still keep getting some bs "bonus account" that i can never see a dime from but keep taking away from real money in poker and casino.

  3. #3
    PokerOwned Demi-God
    Join Date
    Oct 2013
    Posts
    1,126
    i dont get the issue you have to meet the rollover requirement before u can withdraw it

  4. #4
    Experienced Member
    Join Date
    Sep 2013
    Posts
    19
    the issue was i was betting real money and winning and they were taking out of my real money account putting it into some bonus rollover account. and i have specifically asked to not take part in nor have i signed up for any promos

  5. #5
    Experienced Member
    Join Date
    Sep 2013
    Posts
    19
    i starting betting had money in my account won every time ended up with zero in my account and like $20 in bonus money i cant use for anythnng but casino

  6. #6
    PokerOwned God Drywallman3's Avatar
    Join Date
    May 2011
    Posts
    4,100
    wow I read every chat on here and it was funny how Trevor did a bot response to your question. Then figured you were not going any where and decided to transfer you to a colleague. Then said colleague responded by saying you were paid correctly and offers you another $15 bonus! I did a LOL

    20:58 <Poof> I would trade my husband for gisele
    18:37 <thepokerkid> @thepokerkid: and stop thinking about gay things

  7. #7
    PokerOwned Veteran
    Join Date
    Oct 2013
    Posts
    159
    OMG.....

    That's almost all I can say as I almost got pissed reading this as if it was happening to ME instead of someone else. This shit is a HOORRRRIIIIFFFIC story of straight up SCAM!!!!

  8. #8
    PokerOwned Demi-God
    Join Date
    Oct 2013
    Posts
    1,126
    my bad i thought u were betting money that u received as a bonus like a deposit bonus or something

  9. #9
    PokerOwned Veteran
    Join Date
    Jan 2013
    Posts
    111
    Dude just complete the "rollver" of theirs and end this lol.

  10. #10
    Seasoned Veteran
    Join Date
    Oct 2013
    Posts
    52
    I would just deposit more money in to their account and keep playing the casino...this way you can earn more bonuses. Sounds like tons of fun. WOW! Just think...with all those roll-over bonuses, you can keep on playing casino. Yes, deposit more money. Be the crane.
    [SIGPIC][/SIGPIC]

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