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On April 26th, when Carbon's site went down for a few hours did anyone lose money due to this? I personally lost about 10% of my BR in two separate Sit and Gos and I've been trying to request a refund. Has anyone ever been successful at getting a refund when something like this happens or has this ever happened to you?
I wasn't on during that particular downtime, but when I have been in SNGs on Merge during a server fail, they have refunded entry fees. I didn't request it, it just showed up in my account the next time I logged in.
Actually, it's been a net gain every time it's happened for me, because I was unlikely to be itm in that particular tourney, so I was going to lose my buyin anyway. I just hope nobody saw me kick the server cord out of the wall.
Carbon is good bout things like this when the error is on their end. But, as all the sites were having net issues, they will chalk it up to 'force major' (spell check please)Quote:
Originally Posted by Infector101
Hope u get sumthing tho.
I have seen this happen and those players usually should get an email with instructions on how to claim any refunds. I have seen emails like this, but I have never had it happen to me at a mtt or sit n go. So best to check your email, look here for tips and contact carbon.
They should have issued a refund that day
If bovada give out $22 tickets to people in a freeroll during problems, then carbon should give you something at least I would say. But like cookies says it depends if it was on their end most likely.
Any decent site would make sure to compensate the players who were victims of the downtime. Hopefully Carbon comes through with some cash for you
they should fix it, but they dont. Bovada owes me a $22 ticket they gave everyone but me.. it was ridiculous!
Didnt happen to me but I hope you get some compensation for that. Usually I get screwed with the connection and theres nothing they can do about that. It might be on my end but its so frustrating when it happens.
I sent them an e-mail asking for a refund and sending the tournament IDs. They refunded me and it's all good now.
Iagree should of paid you back quickly...Had the same problem at intertops and never got my money back!
i have had money refunded automatically the next day
Good to hear that they did the right thing. It is the least they can do. They really need to operate more like pokerstars and have planned maintenance times.Quote:
Originally Posted by Infector101
Usually when the server goes down while I was in I did get my buy-in refunded to me.But not had that happen for awhile.
Glad to hear they resolved your issue, its a comforting omen if nothing else. I only had .50c out in buy-ins or I may have E-mailed them also. However I do think they need to work a little better to resolve these problems. They should have cancelled and refunded all players buy-ins due to network issues, rather than let the first able to log-on just steal the blinds of the unfortunate players who took longer to log-in. They have the player lists and account info, yet they only refund those who actively advocate for themselves? Pretty low standard of customer service. I would be less inclined to deposit, if I hadn't free-rolled on with no intent of ever depositing anyways.
Good to know. Thanks.Quote:
Originally Posted by Infector101
glad you were returned your money!!! Use it too grow your bankroll!!
I'd say email their support about it but their support is kinda crappy... good luck.
CARBON is a bunch of thieves, they aint giving nothing.
i disnt lose anything but i came especially for that home
i'm still waiting on my points to come through too.
Wait so what exactly are you saying? What occured and what were you in
When did this happen?
Ummm...Quote:
Originally Posted by Dubbs
Looks like Carbon followed through like the thieves they are.Quote:
Originally Posted by Infector101