there are a few that are pretty legit.. several lists in these forums ive postedQuote:
Originally Posted by kygamblr
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there are a few that are pretty legit.. several lists in these forums ive postedQuote:
Originally Posted by kygamblr
funny haha -.-Quote:
Originally Posted by IamyourGod
ooook this is getting weird....managed to deposit by getting a mate to log into my account and deposit using his pc as mine wasnt having any of it, the money has disappeared from my skrill and the account is showing that it has been processed...yet the money is NO WHERE to be seen on my account or in the transfer history so scuse me for being a lil concerned about this :/ i have also made ther withdraw request and shipped off an email to support alerting them to the apparent misplacement of my $25 and the fact i have withdrawn $700 i will keep you all updated as and when i hear more
so apparently lock dont know there arse from there head :/ this is the latest email i have recieved about the $25 going missing that i deposited and the $700 i have just made a request for...if i have to wait another 2 months im not going to be impressed they promised me they would push it through :/
Hello,
I notice that you were cancelled one $25 Skrill deposit, and were you redirected to the Skrill site with regards to your first $25 Skrill withdrawal?
Were you debited for one $25 deposit, could you check your Skrill Account and get back to us as soon as possible.
To note:
Please note that E-wallet payouts are done in around 6-8 weeks. We try our best to process payouts quickly but may require the full allotted timeframe.
Thank you so much for your patience.
Many thanks,
Mary
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CSR, Lock Support
im making progress!!! finally getting somewhere
Hello,
Sorry for the confusion, but this was technical error, which has now been resolved as the $25 Skrill deposit has been credited to your Casino Account.
In regards to the Skrill withdrawal that was cancelled and then you re-requested a new Skrill withrawal, the Cashier Manager has added this withdrawal to the Priority List, to process as soon as is possible.
I hope this helps and have a good day.
Many thanks,
Mary
---
CSR, Lock Support
Online Poker As It Should Be | Lock Poker
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one last email and this should be sorted, just asked them how long it will take as i am now a "priority" considering they probably have a list a mile long of other "priorities" so ill keep u all updated...
what i will say is this, there support isnt the best its not the worst either they have done everything i have asked of them and they have helped me with my issues its just taken them a little while and if i get my money it may...MAY have increased my faith in them at least a little bit
Hello,
I can not provide you with a definite timeframe, but I can assure you that the Cashier Manager added your withdrawal to the Priority List, therefore it is of the up most importance to process your withdrawal as quickly as is possible.
Have a good day and thanks for understanding.
Many thanks,
Mary
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CSR, Lock Support
Online Poker As It Should Be | Lock Poker
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this answer does not fill me with much confidence :/
payments are always going to make an issue on these sites, we must commit to improve this.
all sites you have to have made a succesful deposit to make a withdrawl that is STANDARD
That sucks. I'm jus glad I didn't waste my time with lock like I did with juicy and btw on bcp you don't have to deposit to withdraw ask greedy bee
someone here missed the point of this thread...cuteQuote:
Originally Posted by 77johnpoker77
annyway i emailed them again just to try n hurry them up abit i think im gunna just get more of these emails until they finally release my money
OCT 14, 2013 | 04:16PM EDT
Hi There,
I'm terribly sorry for the delay of your Skrill payout. I see that your payout has been marked as a priority and is in the queue to process as soon as possible. I'm afraid I cannot give you a definitive processing date but as soon as it has complete we will update you right away.
Thank you again for your patience.
All my best,
Quinn
---
CSR, Lock Support
Online Poker As It Should Be | Lock Poker
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Quinn
OCT 28, 2013 | 03:39PM EDT
Hi,
I understand your frustration with how long this has taken. We're frustrated too. We do not want you to be experiencing a delay like this. It is not in your interest or ours, as we know that keeping our players happy will instill loyalty.
Your payout has been prioritized and we will email you as soon as your funds have been sent. Unfortunately, until then it is a matter of waiting as we don't get additional updates during the processing stage. Apologies again for this.
All my best,
Quinn
---
CSR, Lock Support
Online Poker As It Should Be | Lock Poker
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i think the poor bastards getting sick of my emails...tough shit dude you are going to continue getting an email a week until im paid
soo since this fiasco it looks like round three
im dubious about touching this money that they have "advanced me" incase it is deducted from my final 700 balance but we shall see what they respond next
azrael1, #268714
We have advanced $50 to get you started. It may take up to 7 days to confir=
m your balance with the network.Balances over $200 will be dealt with on a =
player by player basis.
We apologize for any inconvenience.
you read this yet azreal? Lock Poker Moving Off Revolution, Launching Independent Poker Platform | Pokerfuse Online Poker News
Moving of their own accord or are they being forcefully removed because they are very effectively ruining the brand?
still not sure whether to play with this $50 they have given me or not tho
Intertops poker has same skin and freerolls also and they WILL pay so I would consider playing there since they also use revolution gaming.
Hmmmm.... Good luck... usually if you don't get your money in 3 or 4 weeks then you never do.... IDK......
O.o your right you dont know so if you dont know dont fuckin commentQuote:
Originally Posted by TomKat1958
never............................................. ........................
I took the plunge and I see several screen names I recognize from Lock. Will be interested in seeing if my Lock balance gets transfered as promised.
I've never not gotten paid and I've never gotten paid within a month (from any site since PBF)
so i woke up this morning to 2 very diff emails lol
im actually more inclined to believe good old quinn
OCT 30, 2013 | 09:29PM EDT
Hi There,
I see that your skill payout is still pending and will process as soon as we can. Once it has processed we will email you.
Thank you again for all your patience.
All my best,
Quinn
---
CSR, Lock Support
Online Poker As It Should Be | Lock Poker
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and then we have pure pokers replys that actually only answered one of my questions btw
azrael1, #268714
These tickets can be re opened we are closing them as we go through them as=
a form of keeping track of them. If you use the $50 it will be deducted.
Please click the link below to respond.
Support Ticket System
8714
We hope this response has sufficiently answered your questions. If not, ple=
ase do not send another email. Instead,login to your account for a complete=
archive of all your support requests and responses.
so im confused if the cashout is still being processed via skrill how can money be deducted from total amount haha
Lock support seems like a joke within the joke that is Lock.
lock is making changes. i been reading about this online. never really liked it anyways.
so what happened azreal ? and are you playing at the new lock?
money out of the online poker sites is sometimes difficult but other times not so much. I think most are very loose when their customers get their money ...
the system that have poker rooms is very good and effective for companies once they are very important to this system ... all is properly.
NOV 05, 2013 | 10:50PM EST
Hi,
I'm terribly sorry again for the delay of your payout. The reason you’ve been waiting this long is due to a processing issue. Each 3rd party provider we work with can only send out so much on a daily/weekly basis, which has created a backlog.
With the launch of our very own Poker Client, you can see that things are improving here at Lock. We’ve also taken on new providers to assist with backlog and get your payout to you sooner.
This is the beginning of new and great things with Lock. Our number one priority is still getting our payout timeframes back to normal, so you shouldn’t be waiting too much longer now.
All my best,
Quinn
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CSR, Lock Support
by far the best reply ive had so far, im getting the feeling that revo really were restricting them on what they could and could not say, and the payouts...im hopeful and i will continue to keep u updated
wow, crazy sh!t, HOPE you get your money!
:(
a month later your getting a mssg shit is on its way, hopefully.
hate answers like that, indirect.
hopefully or should or isn\'t it,
why are you dummy s playing on that site lolol what is the point??
constructive really, this is just a thread to keep everyone updated of just how long this will take and when/if they start paying players again :|Quote:
Originally Posted by jcolee2
looks like there customer support has decided to stop replying to my emails, sent them one on sunday afternoon and heard nothing since...way to keep your customers lock ignore them and hope the issue goes away
Quinn
NOV 12, 2013 | 04:01PM EST
Hi,
I understand your frustration with how long this has taken. We're frustrated too. We do not want you to be experiencing a delay like this. It is not in your interest or ours, as we know that keeping our players happy will instill loyalty.
We will email you as soon as your funds have been sent. While we cannot confirm a specific date of completion for your payout, we can assure you that our Cashier Team are working in earnest to complete your payout ASAP.
We certainly appreciate your patience and do regret any inconvenience to you.
All my best,
Quinn
---
CSR, Lock Support
Online Poker As It Should Be | Lock Poker
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hmm this looks somewhat familiar...oh...oh wait thats because its the exact same email they sent me a few weeks back...copy n pasting to me...really :| they got a somewhat nasty reply back
Hi,
This freeroll is for any new deposits made. Once done your freeroll ticket will be automatically credited and you have 7 days to use it.
And your payout is still pending but as soon as it has processed will email you right away.
All my best,
Quinn
---
CSR, Lock Support
Online Poker As It Should Be | Lock Poker
Lock Casino
at least i got an actual response this time...
looks like they are trying to coax people into depositing by offering them a massive $50 freeroll for depositing :| lol they should use there twitter account more so that they can let people know how this shit works
They are a bunch of shell game street hustlers over there at Lock
really there was 122 players online when i logged on... worldwide....
Is this regarding the dummy site that took them over or the new lock 2.0? I like the new layout of 2.0 and it seems a lot more together.
Bovada, Carbon, alot of people say BetOnline pays well. You also got BCP and America's Cardroom.Quote:
Originally Posted by kygamblr
's
Bovada, BCP ftw