Carbon...what a joke

I have been playing the bovada freerolls through pokerowned the last few months, decided to start taking part in all these last longers/donkey bets etc and made a carbon account 3 days ago...played in every freeroll since and spent a solid day getting offerwall points racked up.....then this happens.




Please wait for a site operator to respond. You are currently customer 1 in queue.

Hello, my name is Melanie Kester. I'll be assisting you today.

Melanie Kester: Good afternoon, XXX!

XXX: Hi, I must have gotten kicked off the chat. I had some login issues, I think I was speaking to you a minute ago

Melanie Kester: I would be more than happy to help you, can you please provide me with your email address?

XXX: [email protected]

Melanie Kester: Thank you very much.

Melanie Kester: Please give me a moment to look into this...

Melanie Kester: I?m sorry for the delay; I?m trying to do my best to help you. I will be right back with you.

Melanie Kester: Unfortunately, your account has been disabled for security and verification purposes. I don't have any details other than this was a decision taken at Management level. Regrettably, we will be unable to enter into further correspondence pertaining to this matter.

XXX: i am not allowed to know why

Melanie Kester: Unfortunately, I do not handle more details about this decision, XXX.

Melanie Kester: Our apologies for the inconvenience.

XXX: thats some great customer service, we are shutting down your account and not telling you why and wont talk about it anymore...no wonder the online poker industry gets heavily criticized...thankfully i didnt deposit, because im sure you would have kept that

XXX: work for a more respectable company

Melanie Kester: I am very sorry you fee this way.

XXX: how can i not

Melanie Kester: However this has been done as per management decision.

Melanie Kester: That is will the information I can provide you.

XXX: then why wont management allow me to speak or email them

Melanie Kester: This is a final decision, XXX. Management does not offer customer service, this information has been provided to us in order for us to inform you about the situation.

XXX: haha ok melanie whatever, have a wonderful day

Melanie Kester: It was a pleasure to assist you, have a wonderful day too!

Melanie Kester: Thank you for chatting with us today. If you've got a moment, please click here; we'd really appreciate your feedback.

sorry to say, but u are wrong here, they are gods and they can do anything they wish....so please just say Amem to god..... :)

my bad, thanks great god

Quote:

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Originally Posted by leexg23

my bad, thanks great god

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lol..u getting in the spirit.......... :D

Carbon.....Got to love it...right! It seems that Carbon is making a lot of changes and one of them is the lack of customer service.

it may be because of the state that you live in. some states are not welcomed at carbon.

but is it that hard to give the reason why? I dont like it when I cant play a site because I live in Ny but they have always said thats the reason.

Customer service is at an all time low and mostly becuase there is very little action to take if something goes wrong

Yeah I feel the same way Carbon is a joke that's why I only deposit money on Bovada. Ive had the best luck there and their payouts are really fast. Around a week for check by courier

Yeah carbon has gotten bad with everything lately including their tourneys. Not sure what is going on but it doesn't look good to me.

Carbon Sucks. I've only depsoited once a while back and will never again make a deposit. The customer service is the worst iv'e ever seen. I tried getting a 5 dollar refund for a tournament that i entered. For some reason it never took me to my table, and by the time i noticed it i had one BB left. I was playng sit and gos and cash , so forgot i was in the toruney. anyhow they said since i did get to play the one BB that it was not there fault, nothing they can do. I mean i sent like 6 emails back and forth, all for 5 bucks and nothing. Pstars would take care of that in a heartbeat. Carbon sucks

yeah me trying to cash out there is a horrible experience. takes longer than they say on their site, I ended up cancelling the cashout.

Poker Host has a better cashier than Carbon and the rest of the Merge skins. Their cashier is not the same and their support is top notch. I suggest it to anyone looking to deposit long term. Minimum deposit is $10 so you can have a minimum investment to check it out.

I echo the non supportive Carbon comments here. It seems to be more of a sham than most. I wonder if they employ different hand generators for freerolls and low stakes than they do for higher stakes....

Carbon did suck.

I havent played there in like 6 months+ andI just recently redownloaded the sofitaware to maybe start a roll there again.....

I then took me 1 day to realize not a good idea and that Carbon blows, cant get $$ on there....not depositing F that! bring back p2p and Ill consider coming back....They runined a good site.

crabooon dislikeddddd cash out very slow :(

and i beg to differ, all my experiences with carbon and their support have been great!! i have no problems with withdrawals either! u must have had duplicate accounts or something for me to shut off your account!!

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Originally Posted by dimebags7

yeah me trying to cash out there is a horrible experience. takes longer than they say on their site, I ended up cancelling the cashout.

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dude, the first time takes a little longer!! mine took 6 weeks, then after that it was less then 2 weeks!! that is not long at all!! just be patient!!

it is some rigged shit... have to learn how to rig this shit site again

I've never dealt with Carbon Support but I cant attest that EA (the Video Game Company) has the worst Customer Support I've ever witnessed. Try talking to some English as a 2nd or 3rd Language person from Pakistan (I guess) who has absolutely NO knowledge of the companies products. Never had the displeasure of dealing with such a bunch of ignorant liars in my life! Never mind the FACT that EA as company turns every franchise they purchase into absolute GARBAGE, They should at the very least stand by their trash!

BTW BOVADA has the best customer service I've dealt with in the OLP World! I'm registered on 7 different sites (US player) & they always delivery on their payouts & prizes. In fact I've never had a late payment (Checks) from them & actually everything I've received from them has been at least a day early, if not several.

Carbon isn't that bad Atleast we can play somewhere I'm one of the unlucky ones too I mean carbon could be in the shoes of juicy stakes