I've never dealt with Carbon Support but I cant attest that EA (the Video Game Company) has the worst Customer Support I've ever witnessed. Try talking to some English as a 2nd or 3rd Language person from Pakistan (I guess) who has absolutely NO knowledge of the companies products. Never had the displeasure of dealing with such a bunch of ignorant liars in my life! Never mind the FACT that EA as company turns every franchise they purchase into absolute GARBAGE, They should at the very least stand by their trash!