Carbon update fiasco - they treated me right

I only played two Carbon tourneys on that day (11 Dec) when Carbon had that horrendous update. One was a PO freeroll, the other was a $5.50 don. In both the windows kept freezing up and would not refresh properly so I never knew what buttons I might be clicking at any given time. I explained this to the folks at Carbon support, gave them the hand history and showed them where the software screwed me up (twice I thought I was folding, but ended up all-in instead), and they refunded me the $5.50 buy-in. Before the two damaging all-ins, I was in the top five so had a chance to double-up, but there was no way to know if I would have actually finished in the top 5, so I'm happy with this resolution.

yeah super good people at carbon they really care! lol

Carbon has always been right on for me too! I never have any problems with them responding to my emails!!

oh yeah.... those guys at Carbon are some real saints.... you need to trust them with your life

Bovada is way better I was in the BOV FR that never ran and they sent me a $11 TT for a FR that the 1st place was 5.6 lol

I won't go that far with trusting them with your life. Maybe with your friends life but now yours....LOL

I like Carbon so far this is a good story to know about to affirm my feelings about them