I wanted to start a section here not to shit all over Carbon, even though I am pretty pissed at them currently. I am giving the floor to PO members and different things they have had to over come with the live chat, or email, any promotions run, anything at all. I am curious to see what others have experienced.
Ok seeing as how this has got a few views, but no one has written anything I will start. These are the e-mails from carbon and the last one I sent to them not long ago.
Dear Jason,
Thank you for contacting us.
I'm really sorry to hear that you're dissatisfied by our service. The management team decided that at this moment the chat service is available only for deposit matters and any other issue must be handled by email to ensure the quality of the service provided. We are very sorry because the agents by chat didn't inform you that in advance.
The reload bonus is active now in your account; you will receive $5 from the bonus when you earn 750 VIP points by playing in real money games. It's valid for 90 days and expire on a withdrawal or if you use another code.
Please be aware that any VIP points earned before the code is active can't be considered towards the bonus release.
We are always here to help you. Please feel free to reply to this email if you have any additional questions in relation to this or any other matter. Your reference ID for this email is LTK171160708274X; please quote this number in any further communication on this subject.
Kind regards,
Alex Sanders --
Dear Jason,
Thank you for contacting us.
Unfortunately at this moment we can't credit the points earned since December 31. The bonus only counts the points earned after the bonus is active and we can't add points manually to it.
We understand that this situation could be frustrating, since you are an experienced customer you know that when a code doesn't work is easier to contact us as soon as the deposit is credited to take care of it and activate the code.
Please accept our apologies for the inconveniences caused by this situation.
We are always here to help you. Please feel free to reply to this email if you have any additional questions in relation to this or any other matter. Your reference ID for this email is LTK171160708274X; please quote this number in any further communication on this subject.
Kind regards,
Alex Sanders --
Dear Jason,
Thank you for contacting us.
I'm sorry you feel this way. We reviewed the emails received from you in the last 31 days and you let us know of the issue today. When you deposited and used the code the system displayed an error message letting you know that it was not active, so you could have contacted us earlier to resolve the issue.
As I informed you before we reviewed this but can't credit additional VIP points in the bonus release or offer other form of compensation. We understand that you feel dissatisfied but we can't credit the VIP points earned since December 31.
We are always here to help you. Please feel free to reply to this email if you have any additional questions in relation to this or any other matter. Your reference ID for this email is LTK171160708274X; please quote this number in any further communication on this subject.
Kind regards,
It most certainly did not, or at least I didn't see it, in any case how dare you blame me the customer that this my fault. That is the most unprofessional thing you could do is say that this is my fault. Seeing how you can't satisfy the player, I will be posting this both on the forum I belong to and on the Internet to show players from the Carbon site and the merge network that a long time player on your site tried to ask for a solution and in your latest email you decided to blame it on the player and this " error message " reason is just coming up now. Nice job Carbon taking care of a long standing account. The way you handled this matter is pathetic. You should be embarrassed....
Sent from my iPhone
carbon is the worst support team they are horrible
we need to stop playing carbon games and find another main freeroll place
yea carbon is done...I stopped playing there. I moved to ACR they got good tournies....
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definitely the WORST CUSTOMER SERVICE ive EVER experienced!!!! had a few issues recently and they just forward me to their email.. which i emailed like 10000 times... only to get an automated response... i complain... but im a degenerate like the rest of yall... so i sit.. stay... good dog..
also they robbed me of my rakeback for the whole month of november... luckily the rakeback site i was using gave me 50$ out their pocket... in late december tho... i guess they needed to see my avg rb.
defQuote:
Originally Posted by TrueOC
what site gave you money out of thier pocket for your rakeback? im currently gettting 33%
i use rakebacknation.com... ive been with them for a loooong time. if u gona join use my referral link ^_^Quote:
Originally Posted by bigphatmike
Referral Redirect
all rakeback sites have the same %'s..
Carbon Poker is pretty much what we've got. US players I mean. Their promotions are ok, but I would like for them to be more accomodating for everyone. Like the double vip points, it's only between 11 a.m. and 3 p.m. server time. Something like that. Why not just make it double the whole day? And, to make it more fun, the fun steps could be in other games too, not just NLH.
I have had several issues with Carbon over the last year. Almost all of them responded to my first email to them with a "canned" repsonse which didn't address the issue involved. Eventually they did resolve everything but they did it in several days to a week+ rather than 15 minutes on the phone. Which makes no sense to me, as when I'm not playing they aren't making money off of me. You'd think they'd want to get me back the tables ASAP. Whatever...
Quote:
Originally Posted by WILD
Not so ... We also have BCP/ACR or Lock/Juicy. They all have about the same traffic now but Juicy/Lock has the best MTT line up, ACR/BCP has a horrible one. Carbon has fair to just ok. SnG softest competition is on ACR for sure toughest is on Carbon/Merge/Joke/FU. and medium on Lock/Juicy.
Unfortunately Carbon is one of only 3 options for me since I play on a mac and live in Missouri. Combine that with the fact I won't deposit on a site, and that makes Carbon my main site since it's the one with the freerolls. I like the freerolls available, and I actually like the software aside from the shitty RNG. Luckily I haven't had any runins with customer service yet, but I'm sure if I play enough it will happen.
Carbon/Aced/Merge is probably the only good site left. Although there are some bad beats (i mean really bad beats), i still think it is a fair site.
I have never had a problem with Carbon or their support, knock on wood. Whenever I have to contact them, I explain the situation politely and with every detail I have. They always respond with answers relevant to my questions, and if they can't they say they are letting the proper department know about it. I've requested probably over 30 checks from them and never had a problem. I've had to wait a couple months before, which is expected, but that's the extent of my issues. As far as rakeback goes, I don't have a great rakeback rate, it's through their VIP program. I wish it were more but it's better then nothing.
carbon poker..hmmmm..what else is left besides juicy for the us..things are getting pretty slim