Refresh the password count-down timer several times .. ie: 1 min 45 sec 30 sec 15 sec .. this will get your computer to time sync ..
the Refunds link can be found in the " Help Desk" or here http://www.pokerowned.com/forums/freerollrefund.php
Note: for PS tourneys example: Tournament ID #:4-PS-1-14 only enter " 4-PS-1-14 "