Outrage at Carbon

Just found out that my carbon poker account " GonzoPower" has been disabled so I called to find out why. The explanation I got was as follows... Some douche bag named Sheldon Bell has over $1000 in chargebacks and somehow his account has been linked to mine. They wont give me any details other than that which is complete and total bull****. I havent even deposited on this site and da** sure wont be doing it now. I will be calling at 9am to find out more but this is an outrage. If anyone has ANY information that can help me deal with these clowns please feel free to post.

this is an outrage!!!!! screw merge =)

sooory to hear that. I Have no idea what u can do,, maybe some others here can help?? ididnt even know u cd call merge?? hehe.. if its a mistake with ur name,, they shoild really fix that for u . GL!

I mean WTF?@?@!! They are handling this horribly so far... I just had that account verified yesterday with no problems... And they "link" a defaulted account with mine obviously based solely on the fact that we share the same last name...WOW!

i have been waiting for 5 days to get my raffle win and a 5 dollar redeem points gift and still nothing this is bs with merge...i told zab and they told him they had done it that morning but i have nothing in my account

it mite take them a bit,, but if u were verified, they s hoild be able to fix it, BY UR picture ID and other info,, and b y comparing it to that other guys acct info too.. unless they too lazy to doo it, hope u get it worked it tho, even tho mite take a bit.

how the heck can u go negative???? they dont let u play money you dont have///

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Originally Posted by JLynn171

how the heck can u go negative???? they dont let u play money you dont have///

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yea they will ban his acct,, from any playing,, if they think he OWES moeny tho.. this happened to another firend of mine, it was a mess. they finally got it sorted out,, but this was back on pokerstars,, not on merge tho.

Yea, if they cant resolve this with the ID, SS card, and utility bill I sent them then Carbon is a waste of everyones time and too risky to take a chance with. I never get up before 1pm for any reason but I damn sure will have an alarm set for 9am so I can talk to management lol.

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Originally Posted by mpulsive07

Yea, if they cant resolve this with the ID, SS card, and utility bill I sent them then Carbon is a waste of everyones time and too risky to take a chance with. I never get up before 1pm for any reason but I damn sure will have an alarm set for 9am so I can talk to management lol.

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tomorrow is sunday tho but GL and let us know what happens with this too>>

Da** thats right... Oh well, i'll update thread with all developments

I had them lock my account for 4 days once. I have no idea why. They never answered my emails about with the exception of the one that said the account was open again.
Good luck!

Wow that sucks. I'd ask for a coupon to some tourney as an I'm sorry.

And dont even get me started on the Redeems! ~ Bastards

ima defend merge at this point, as annoying as it is..they just took a huge loss cuz feltstars fucked up (they tried a staking system it didnt work) its whats caused all this mess..so if they think they have players that owe them money and as this is the internet tracking people is a nightmare (look at the scammers) and u get someone who "could" be a defaulter you are going to do everything in your power to make sure that they dont screw you over more but to do that they need time to investigate and to make sure that person doesnt play anymore they ban the account it sucks but its just them being safe

i hope you get ya shit sorted but and im not saying its a shit scenario but what i am saying is that i can see where merge is comming from on this

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Originally Posted by JLynn171

how the heck can u go negative???? they dont let u play money you dont have///

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Somehow my account went negative .01cent once. I am pretty sure I was able to play freerolls, only the one cent got paid back before positive monies were in my account again.

cant get Lock here and Juicy??? Whatever, Carbon lets me play so wtf...

Wow that is pretty crazy!!!

That sucks u have to deal with that

So for me the question is , How does someone go negative? seriously? Is it possible to load money(from debit/visa) then cancel it from your bank or something? i guess im just not getting it.. Hope you get your stuff straightened up soon and good luck on the felt

No news so far today... Other than cant talk to management ...maybe tomorro

Hope you clear this.. things like that makes you furious

that's an interesting problem. hope it works out for you in the end.

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Originally Posted by mpulsive07

Just found out that my carbon poker account " GonzoPower" has been disabled so I called to find out why. The explanation I got was as follows... Some douche bag named Sheldon Bell has over $1000 in chargebacks and somehow his account has been linked to mine. They wont give me any details other than that which is complete and total bull****. I havent even deposited on this site and da** sure wont be doing it now. I will be calling at 9am to find out more but this is an outrage. If anyone has ANY information that can help me deal with these clowns please feel free to post.

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I know with pokerstars and ft, if you have made any transfers to this person, or they have transferred to you, you are linked to them and it could get your account suspended if theirs was, that is why I do not just do transfers with anyone.
Good luck

Carbon blows donkey penis in the morning

wow crazy hope everything works out for u

sounds like merge is a crap site anything good about it?

Oh that sucks. My name is Sheldon Bell, and this happened to me once before. Hope it turns out ok.

So I guess you have not heard anything else out regarding your problem? Make sure you let us know once you find out what is up.

It sounds like a simple mistake, give them some time to get it fixed. And no, definitely do not make a deposit.

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Originally Posted by tobypoker1

sounds like merge is a crap site anything good about it?

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Only that they still allow US players and have MAC software.

If anyone has ANY information that can help me deal with these clowns please feel free to post.

So finally heard back from Carbon and the news is still grim... Management has looked into it and the account is still shut down. No details or reason why it was linked to the other account. I will have to call them wednesday and speak to management...I dont care if they reinstate it, but leaving me in the dark as to how they come up with this BS is getting really annoying. I dont think I'm going to play there even if they do reinstate it. Will update as soon as I know more.

had a similar problems few years ago,you can't do nothing about it.. they do whatever they want :|

merge is having problems with carbon members evr since they approved a second site linked to carbon called carbon sports. Initially they allowed current carbon poker members to create a new account at carbon sports to be able to participate in promos and to be able to deposit with visa. After many new accounts were made merge made the call to "merge" the two entities into one all gambling site under the carbon poker flag. There will be huge delays in response to many problems they will encounter. Those new accounts will end up being automatically viewed as double accounts which are not allowed. I hope this helps! and good luck!

I know that this isnt Carbon but its Mergs on PDC when it was PDC I was threerivers and was doing so so i had won a 200$ and a 50 $ freeroll and was in there vip program i had changed email accounts cuz i was locked out ofmy old email for some reason and when this all switched i could no longer log in to that account I think i ccould call them but im not going to mess with it after all this going on i have not yet put money on either site cuz im still kinda leary about it with all the switching around it is sad that they cant get there shit togeather for them to do what they did to you is BS they should be working with you to figure this out but it seems that they dont even care sorry for your issues with them hope it all works out 4 u

threerivers.... My account also got "lost" in the merging of CarbonPoker to CarbonSports... I ended up with two accounts under the same email... I just waited for some of the dust to settle and then wrote support and they did fix everything in about 28 hours.

carbon needs a re design their site, its ugly

Glad that i can play at PS...