I know that this isnt Carbon but its Mergs on PDC when it was PDC I was threerivers and was doing so so i had won a 200$ and a 50 $ freeroll and was in there vip program i had changed email accounts cuz i was locked out ofmy old email for some reason and when this all switched i could no longer log in to that account I think i ccould call them but im not going to mess with it after all this going on i have not yet put money on either site cuz im still kinda leary about it with all the switching around it is sad that they cant get there shit togeather for them to do what they did to you is BS they should be working with you to figure this out but it seems that they dont even care sorry for your issues with them hope it all works out 4 u