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  1. #1
    Seasoned Veteran
    Join Date
    Feb 2014
    Posts
    54

    Can I get a Points refund?

    I just signed up 2 days ago. I spent 150 points on a Carbon Poker Ticket, but I accidently had the wrong screenname and was denied. But my 150 points was lost. Is there any way to get back those 150 points?

  2. #2
    Elite PokerOwned Member
    Join Date
    Aug 2013
    Posts
    690
    If a ticket was issued, no. If a ticket was not issued I believe you can. Gotta be careful with your sn's and account #'s.

  3. #3
    Seasoned Veteran
    Join Date
    Feb 2014
    Posts
    54
    No, I don't think a ticket was issued. How do I get the refund? I accidently typed in my pokerowned name (pokapoka).

  4. #4
    Elite PokerOwned Member
    Join Date
    Aug 2013
    Posts
    690
    I believe you go to the "request refund" link under the "help desk" tab near the top of the page. I've never reqested a refund from merge freeroll before so it may be different. If that doesn't work I would try to contact Poofy directly though the chat box or via pm.

  5. #5
    Seasoned Veteran
    Join Date
    Feb 2014
    Posts
    54
    Thanks, I pm'd poofy. unfortunately missed the freeroll, but hopefully i can use those points in a future tourney.

  6. #6
    Elite PokerOwned Member
    Join Date
    Aug 2013
    Posts
    690
    Quote Originally Posted by pokapoka View Post
    Thanks, I pm'd poofy.
    Your welcome. I hope it all works out. Welcome to PO!

  7. #7
    Seasoned Veteran
    Join Date
    Feb 2014
    Posts
    54
    Thanks so much. I got my points back!

  8. #8
    PokerOwned Admin Poof's Avatar
    Join Date
    Jul 2011
    Posts
    4,137
    Awesome!!! Glad it worked out. Good luck in the game.

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