constantly cancelled?

So for like the 20th time I've lost another Ps buy in.

Why is this happening and how do I claim my points back?

There is something going on with lag on the site, and when it is happening at tournament start times, it will make it impossible to get enough registered before it cancels. You should request a refund under the help desk. http://www.pokerowned.com/forums/freerollrefund.php

Hi poof, i got this problems last week, can i do a refund points request yet? i lend you know the freerolls i am taking about

-30 01-23-2016, 05:44 PM freeroll (Tournament ID #:4-PS-1-16-23)

Thanks for your help!!!