if you opt in for a free roll, but miss the reg, can you get your points back?

if you opt in for a free roll, but miss the reg, can you get your points back?

Not all are granted, but you can request a refund under the help desk section above.

I too opted in and reg for $10 pokerstar tourney on 20 dec .My internet got slow the time before password was released and till my internet was back ,the tourney was started and reg was closed.I thus lost 40 points without entering the tourney.Will b kind for refund of points.