BCP is a BITCH to deal with
while i like playing on the site the support there sucks ass. they are very difficult to deal with and apparently they dont mind lying to people.
11:58Damian C: Hello! Thank you for contacting our LiveChat service, my name is Damian
11:58Damian C: May I have your username please?
11:58tommy lamb: horse62278
11:59Damian C: how may I help you?
11:59tommy lamb: is steve g available?
12:02Damian C: no
12:02Damian C: how may I help you?
12:02tommy lamb: ok im gonna go through another deposit mess with you
12:03tommy lamb: which is better moneygram or WU
12:03Damian C: Both work ine; however, we cover WU fees for $300 and up and with Money Gram for $100 and up
12:04tommy lamb: youre covering the fees on either transfer I do on this transfer
12:04tommy lamb: its already been discussed last week since the big screw up
12:05tommy lamb: im prob gonna do moneygram since walmart is closer
12:06Damian C: How much you sending?
12:06tommy lamb: 75
12:07Damian C: Please allow me a moment to get the information
12:10Damian C: 1st name: CARxxx
12:10Damian C: 1st last name: UMxxx
12:11Damian C: 2nd last name: PORTxxxx
12:11Damian C: SAN JOSE, COSTA RICA
12:11Damian C: Once you have the Reference Number remember to contact us.
12:11Damian C: Please remember to send the funds in U.S. Dollars.
12:12tommy lamb: ok 1 you cannot pick up the money in usd from costa rica tried that last week
12:12tommy lamb: money stays in crc
12:12tommy lamb: 2 costa rica is more exspensive then the other countries
12:13tommy lamb: so why don't you do me and you a favor and give me a cheaper country
12:06tommy lamb: 75
12:07Damian C: Please allow me a moment to get the information.
12:10Damian C: 1st name: CARLOS
12:10Damian C: 1st last name: UMANA
12:11Damian C: 2nd last name: PORTUGUEZ
12:11Damian C: SAN JOSE, COSTA RICA
12:11Damian C: Once you have the Reference Number remember to contact us.
12:11Damian C: Please remember to send the funds in U.S. Dollars.
12:12tommy lamb: ok 1 you cannot pick up the money in usd from costa rica tried that last week
12:12tommy lamb: money stays in crc
12:12tommy lamb: 2 costa rica is more exspensive then the other countries
12:13tommy lamb: so why don't you do me and you a favor and give me a cheaper country
12:13tommy lamb: im not paying a 12.99 fee which I know ill get back but I can pay 7.99 for Philippines or vietnam
12:13tommy lamb: i still gotta spend the fee out of pocket
12:13Damian C: That only applies for Western Union Costa Rica, with Money Gram Costa Rica you can send in USD.
12:14Damian C: That is your choice sir this is the only one I have available
12:14Damian C: Money Gram Costa Rica, please send in USD.
12:14tommy lamb: 12.00 is the fee for moneygram
12:15Damian C: We are not covering fees for less than a $ 100 with Money Gram
12:15tommy lamb: only 1 available? wtf you gotta lie for dude
12:15Damian C: I already explained you that
12:15tommy lamb: look its like this. last week i had a screwed up deposit. steve g fked it up
12:16tommy lamb: so i was told you guys are covering my fees on next deposit
12:16tommy lamb: if you are gonne renig on that then fk it im done with bcp
12:17tommy lamb: you guys are a bunch of bullshit to deal with half the time it seems. all you seem to wanna do is lie to me and fuck me outta money
12:17tommy lamb: i know i can get another pick up location i had 2 different ones open last week
12:18Damian C: Yes, Money Gram CR is the only one available if you are sending just $ 75 since Costa Rica is the only location that accepts less than $ 100.
12:18Damian C: If you send an at least a $ 100 there will be other locations I will be able to offer you.
12:18tommy lamb: then ill do WU
12:19Damian C: Please wait
12:22Damian C: For WU I can still only give you Costa Rica, since you can only make 1 transaction to Philippines every 7 days and you have already 1 in the last 7 days.
12:22tommy lamb: omg you guys are not fun to deal with at all
12:23tommy lamb: you do realize the point of customer service is to help the customer as much as possible right
12:23Damian C: sorry rules are rules.
12:23tommy lamb: not cost them as much as possible
12:23Damian C: right but following the rules
12:24Damian C: do you want to get the info, yes or no?>
12:24Damian C: ?
12:24tommy lamb: why cant i get the Vietnam name?
12:24tommy lamb: been over a week since i made a depo from there
12:24Damian C: Vietnam is only for minimum deposits of $ 300 and is down at the moment
12:25Damian C: And it's been less than a week that you used Philippines
12:25tommy lamb: Vietnam is not for min depo of 300 sir. i did 50 last week.
12:25tommy lamb: its fine if its down but don't lie
12:27Damian C: Yes, but it has changed please don't tell me about hoe to do my job
12:27Damian C: ***how
12:27Damian C: Minimum is now $ 300 for WU Vietnam
12:28Damian C: and it's currently down
12:28Damian C: I cannot offer you that location only Costa Rica
12:28tommy lamb: its hard not to tell what ive already done
12:28tommy lamb: im gonna stick with the 1st option to moneygram
12:29Damian C: Once you have the Reference Number remember to contact us.
12:29Damian C: Is there anything else I can assist you with?
12:29tommy lamb: not right now
12:30Damian C: Have a great day, and thank you for contacting the Live Chat Department
