Hilarious Cust. Service work?

Dunno if this has been posted be4 or if u have watched this but here u go..

Part 1
http://www.youtube.com/watch?v=GMt1ULYna4o

Part 2
http://www.youtube.com/watch?v=Ik5jR15KjO0&feature=related

lmaooo this is funniest because its so true lol...anyone who's sat on the line with these idiots for 2 hours without getting anywhere knows the feeling lol...Rupert at the end is the best haha...this is awesome